Help

The Complaints Commission Site has been designed to provide you with different avenues to find information.

For example, you can find information by using one of the following organizational concepts:

Or, you may want help on these following topics:

Web Feed

As of December 31, 2018, the MPCC ceased to use RSS feeds. However, the RSS feed page will still be available to you as a reference tool until the end of 2019. Website updates are now promoted on our Twitter account.

Twitter

Twitter replaces the RSS feed which is no longer in use at the MPCC. Our tweets allow you to access our news and notices in a timely and convenient way. These tweets include media advisories, news releases and other MPCC news. Each tweet includes a brief summary and, when required, a link to the full text available on our website. They are posted instantly as new items are published on our website.

What is Twitter?

Twitter is an online news and social networking site where people communicate in short messages called tweets. It allows users to create short messages called tweets, displayed in real time and shared with an audience. Content formats can include text, images, videos, audio files, and hyperlinks.

You are not required to provide an e-mail address to benefit from this service. You simply need to create an account on Twitter and "follow" us @MPCC_Canada to keep abreast of the latest news concerning the Commission.

Instructions on How to Follow the Commission on Twitter

  • You must first Sign up.
  • Once you have an active account, you simply need to search for MPCC_Canada click on the name to open our page, then click on "Follow".

Alternate Formats

Most content is available in HTML format (like this page). Many documents are also available in an alternate format. To read the PDF version you need Adobe Acrobat 9 Pro (or later) on your system. Acrobat Reader is available from the Adobe website. If the Adobe download site is not accessible to you, you can download Acrobat Reader from an accessible page. If you choose not to use Acrobat Reader you can have the PDF file converted to HTML or ASCII text by using one of the conversion services offered by Adobe. To view the RTF version, use the document conversion features available in most modern word processing software, or use a file viewer capable of reading RTF.

Accessibility

This web site has been designed with a view to making the information accessible to all users, including persons with disabilities who use adaptive technologies to receive and disseminate information. We encourage accessible Internet site development and maintenance and invite your comments and suggestions for improvement of the accessibility of this site. Contact us by e-mail at commission@mpcc-cppm.gc.ca or by telephone at 613-947-5625 (Toll free: 1-800-632-0566).

A conflict has been identified between Access keys previously recommended for use on Government of Canada sites and the proprietary assignment of Access keys in commercially available software, therefore Access keys are not being used.

Skip Navigation links are used mainly for use with assistive technologies such as screen readers, and PDAs (personal digital assistants). They allow readers to skip directly to the content or to a local sub menu. The Skip Navigation links are placed in the upper left hand corner of the screen. A white spacer image holds the link and the alternative text indicates how it works.

Scripting

Javascript is used on the template for efficient use, but it is not required. If your browser supports scripting and you are experiencing difficulty, it is possible that your browser has scripting disabled.

Feedback

Tell us what you think about our web site, our products, our organization, or anything else that comes to mind. We welcome all of your comments and suggestions.

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